Shipping policy

Last updated: August 28, 2026

At Skinova, we want your shopping experience to be simple and reliable from checkout to delivery. Please review the information below regarding order processing, shipping times, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

During periods of high demand, promotions, holidays, or unexpected carrier delays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information when available.

Shipping Times

Estimated delivery times for orders shipped to the United States are generally:

7–15 business days after dispatch

In some cases, delivery may take longer due to factors outside our control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Incorrect or incomplete shipping information
  • High-volume holiday periods
  • Remote delivery locations

Delivery estimates are not guaranteed delivery dates.

Shipping Fees

Shipping fees, if applicable, are displayed at checkout before you complete your purchase.

From time to time, Skinova may offer free shipping promotions or free shipping on selected orders.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow 2–5 business days for tracking information to begin updating after shipment.

In some cases, international logistics partners may transfer the package to a local carrier for final delivery.

Multiple Packages

If your order contains multiple products, your items may occasionally be shipped separately.

You may therefore receive:

  • More than one package
  • Multiple tracking numbers
  • Packages arriving on different days

There is no additional charge when an order is divided into multiple shipments.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible.

We will do our best to update the address before the order is processed, but we cannot guarantee that changes can be made once an order has entered fulfillment or has already shipped.

Skinova is not responsible for packages delivered to an incorrect address provided by the customer.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or parcel locker
  • Front and back doors
  • Porch, garage, or side entrance
  • Around your property
  • With household members
  • With neighbors
  • Any delivery notices from the carrier

Please also contact the local delivery carrier using your tracking number.

If you are still unable to locate your package, contact Skinova Customer Care and we will assist you with the delivery investigation.

Lost or Delayed Packages

If your order appears to be significantly delayed or lost in transit, please contact us with:

  • Your order number
  • Full name
  • Shipping address
  • Tracking number, if available

We will review the shipment and work with the carrier or fulfillment partner where appropriate.

Please note that carrier investigations may require additional time to complete.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product
  • A brief description of the issue

We will review your request and provide an appropriate resolution based on the circumstances.

International Shipping

Availability of international shipping may vary by destination.

International customers are responsible for ensuring that the products ordered are permitted to be imported into their country.

Customs duties, import taxes, or local fees may apply depending on the destination and are the responsibility of the customer unless otherwise stated at checkout.

Order Changes and Cancellations

We begin processing orders quickly.

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has been fulfilled or shipped, we may no longer be able to modify or cancel it.

Contact Us

If you have any questions regarding your shipment, please contact:

Skinova Customer Care
Email: support@skinovaus.com

When contacting us about an existing order, please include your order number so we can assist you more quickly.