Return & Refund Policy
30-Day Satisfaction Window
We stand behind our products.
You have 30 days from delivery to request a return or refund.
⸻
Eligibility for Returns
To be eligible:
- be in the same condition that you received it
- be unused
- be in its original packaging
- include all original components and accessories
- include a receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
⸻
Non-Returnable Items
For hygiene and safety reasons, the following are non-refundable:
- Heavily used products
- Items damaged due to misuse
- Final sale items
⸻
Refund Policy
Refunds are issued under the following conditions:
✅ Eligible cases:
- Damaged or defective product
- Wrong item received
- Item not delivered within 30 days
❌ Not eligible:
- Normal product results may vary
- Minor packaging damage
- Incorrect address provided by customer
⸻
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
⸻
Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
⸻
Chargeback & Fraud Protection
To protect both our customers and our business:
- All claims must be submitted to support@skinovaus.com before initiating a dispute
- Unauthorized chargebacks may result in order blacklisting
We are committed to resolving all issues fairly and promptly.
⸻
Contact Us
For any questions, contact:
📧 support@skinovaus.com