Shipping Policy
Order Processing
At SKINOVA, we aim to process and ship your order as quickly as possible.
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- Once your order ships, you will receive a tracking number via email
Please make sure your shipping information is correct before placing your order. We are not responsible for delays caused by incorrect addresses.
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Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- International: 8–21 business days
Shipping times may vary due to:
- High demand periods
- Customs processing
- Carrier delays beyond our control
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Tracking Your Order
Once shipped, you will receive a tracking link.
Please allow 2–5 days for tracking updates to appear.
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Delayed or Lost Packages
If your order is delayed beyond the estimated timeframe:
A package is considered lost if it has not arrived within 30 days from shipment.
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Incorrect Address Disclaimer
Customers are responsible for entering the correct shipping address.
If an order is returned due to an incorrect or incomplete address:
- Reshipping fees may apply
- We are not responsible for lost deliveries caused by address errors
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Delivered But Not Received
If tracking shows “Delivered” but you did not receive your package:
- Check with neighbors or household members
- Contact your local carrier
- File a claim with the carrier if necessary
SKINOVA is not liable for stolen packages after delivery confirmation.